Designated Agency Points of Contact
Under DoDI 1000.41, each DoD Agency, as a condition of receiving services from CAP, must establish the partnership and have a designated CAP representative. That agency representative must:
Provide information to the CAP, upon request, regarding:
(1) Subsequent changes to the CAP representative.
(2) Policies and procedures for the provision of reasonable accommodations.
(3) Contacts for information technology integration and interoperability services, including the installation process for hardware and software.
(4) The process for assembly and installation of hardware devices.
Assume ownership of the AT devices provided to them by the CAP, including any required updates to agency property books, in accordance with applicable policies.
Agency POCs are listed on the Find My Agency POC section of the CAP website and have the option to receive all system generated emails regarding CAP requests submitted by an employee or Service member within that agency.
Agency POCs also receive the Agency Stakeholder Reports annually, which provides information on the individuals who received accommodations from CAP for the fiscal year, accommodations provided, and cost savings to the agency. Only designated Agency POCs may obtain their Agency Stakeholder Report from CAP.
For more information on the requirements of each DoD Component specific to the DoD Agency Designated Representative (Section 3.2) and CAP's procedures (Section 3.1), download DoDI 1000.31 from the Related Documents section at the bottom of the page.
To become a Designated Agency POC, please email cap.outreach@mail.mil to obtain the DD Form 2988 Representative Designation Form and next steps.
CAP is organized into functional teams.To assist Agency POCs with determining the appropriate CAP team to contact with questions, information on each of the CAP teams may be found below:
|  |
The CAP Assessment Team
The CAP assessment team handles the intake of all CAP requests for reasonable accommodations and needs assessments, as well as the operation of CAP’s Technology & Evaluation Center (CAPTEC) at the Pentagon. For questions that relate to request submissions, needs assessments, or assistive technology questions in general, please email the assessment team at: cap.assessment@mail.mil.
CAP's Technology & Evaluation Center (CAPTEC) is a great resource to assist with the identification of accommodations for individuals who may not know what they need. CAPTEC can also host trainings of assistive technology devices to agency's and/or tours of the center to anyone within the reasonable accommodation process, supervisors, managers, hiring officials, etc. For questions that relate to needs assessments or to schedule a visit, please email cap.captec@mail.mil.
The CAP Acquisitions Team
The CAP Acquisitions Team is responsible for the procurement and delivery of approved accommodation requests. The team follows federal acquisition procedures that govern CAP acquisition activity. CAP’s acquisitions team is tasked with the proper and timely execution of funds as defined in the Federal Acquisition Regulations (the FAR). CAP supports the FAR by verifying request information provided by the CAP assessment team, selecting appropriate procurement vehicles, market and product research, and customer follow-up and care. For questions that relate to a CAP order, shipping address, tracking, or if a device arrives damaged (or not at all), please email the acquisitions team at: cap.acquisitions@mail.mil
The CAP Outreach Team
The CAP Outreach Team educates stakeholders about CAP's services and develops and maintains partnerships. An integral part of providing quality services is dissemination of information. CAP utilizes several methods to achieve this goal, including:
- Event and engagement activities
- Updating stakeholders with the latest news and information
- Online Trainings
- Webinars
- Website Tutorials
- Publications
If you would be interested in more information about CAP, to have CAP provide a briefing or attend your event, or discuss other ways to partner, you may email cap.outreach@mail.mil or utilize the Request CAP At Your Event online submission form.