CAP encourages all its customers to utilize our online CAP Request Form and submit the form directly through our website. You may also email your request form to CAP@mail.mil. However, please be advised that submitting your request via email decreases CAP’s efficiency in processing and may result in an additional delay in service.
If you have an active request and would like to add another product, please reply to the most recent email from CAP with the name of the desired product. A CAP representative will notify you of the next steps.
Proof of program eligibility based on disability is required for all requests. Examples include verification from CAP Trusted Points of Contact, Agency EEO and/or Disability Program Expert verification. Other forms of verification may include Department of Labor Claim Acceptance Letter, VA Ratings Letter/ Paperwork, Vocational Rehabilitation paperwork, and other documented diagnosis are accepted forms of proof of eligibility.
CAP evaluates requests for accommodations that have been lost, stolen or damaged on a case by case basis. You may submit a request for the accommodation on our website at www.cap.mil. During the approval process, you may be contacted to provide additional information about your original accommodation.
No, any technology that CAP provides federal employees becomes the property of their agency upon its arrival. If a civilian employee moves to another job within DoD, then the original agency can decide whether the tool can move with the employee to their new agency or if they'll have to re-accommodated by CAP at their new job/duty location.
For Service Members Continuing On Active Duty (COAD), the assistive technology that is procured by CAP and delivered to them is owned by the command/agency. When the property is received by the Service Member, the command/agency takes responsibility for the property and the appropriate property manager should notate the receipt of the assistive technology. However, if a Service Member requests assistive technology from CAP to aid in recovery and/or rehabilitation, the assistive technology becomes property of the Service Member. When the property is received by the Service Member, he/she takes responsibility for the property and receipt of the assistive technology should be notated by the Service Member or physical therapist.
CAP follows the Federal Acquisition Regulations (FAR) on all procurements. CAP may require additional information to determine eligibility, such as medical information, telework agreement, or additional justification regarding a specific product or service. In addition, CAP’s eligibility requirements remain fluid and may adjust based off of budget constraints.
If you have been deemed eligible for a specific accommodation, CAP will work to identify a comparable alternative that can be provided quickly to ensure employees and Service members have the tools they need to accomplish their job functions. If CAP is unable to identify a similar alternative replacement, we will be in touch with the requester with alternative options to select from.