Deaf/Hard of Hearing

Hearing conditions may include otosclerosis, tinnitus, and deafness.  Limitations can include the inability to hear certain volumes, tones or frequencies, ringing in the ears, or the inability to hear anything at all.

The categories listed below include products that can assist individuals with any number of limitations resulting from hearing conditions.  Because there are so many potential solutions for hearing limitations, CAP cannot list all possible accommodations.  The products listed below present a variety of unique features to accommodate an array of limitations and are most often certified for use on federal agencies’ networks.

Accommodation Services (1)

If an individual does not know which solutions will meet their needs, a needs assessment may help determine what items will assist in performing the essential job functions.


Amplified Telephone Equipment (3)

Amplified telephone equipment is used to assist individuals who have hearing limitations that prevent them from accomplishing essential job tasks.  They accomplish this by allowing an individual to adjust the sound coming through the phone by increasing the volume and/or adjusting the tone and frequency of the sound heard through the individual’s telephone handset.


Assistive Listening Devices (17)

Assistive Listening Devices make conference rooms and auditoriums accessible for hard of hearing individuals as well as assist with communication and cognition. Devices include FM, infrared, and loop assistive listening devices. Assistive listening devices improve auditory discrimination and auditory attention by allowing listeners to focus on the speaker. Assistive listening devices override extraneous and distracting background noises to enhance the ability to effectively communicate. For individuals with cognitive disabilities, assistive listening devices help to improve listening skills and attention by allowing listeners to focus on the speaker, instead of on written words.

AT Demonstration Video - Assistive Listening Devices
Learn about how Assistive Listening Devices (ALDs) can help employees with hearing limitations


Deaf-to-Hearing Communication (4)

Deaf-to-Hearing communication devices are used to assist individuals who are deaf or hard of hearing communicate with other individuals so they can accomplish essential job tasks.  These devices accomplish this by allowing and individual to increase the speed and clarity of face to face communication through various methods.


Interpreting Services (1)

CAP provides sign language, oral and tactile interpreting services for Department of Defense (DoD) employees who are deaf and hard of hearing who attend job related training courses lasting two days or longer, but not to exceed two weeks. CAP has specific requirements that must be met in order to provide sign language, oral and tactile interpreting services. All requests will be reviewed on a case by case basis.


Real-Time Captioning Service (1)

CAP provides CART services for Department of Defense (DoD) employees who are deaf and hard of hearing who attend job related training courses lasting two days or longer, but not to exceed two weeks. CAP has specific requirements that must be met in order to provide CART services. All requests will be reviewed on a case by case basis.


Signaling Devices (1)

Signaling Devices are used to assist individuals who have hearing limitations that prevent them from accomplishing essential job functions.  They accomplish this by allowing an individual to have a visual indication that their phone is ringing.


Telephone Headsets and Handsets (11)

These come in a variety of styles and functionality and can help you move freely while on the phone. It is best to check which headset will assist you before requesting a certain type. The best headset will help reduce neck strain and make it easier to work while talking on the phone.


TTY/Voice Carry-over Telephones (3)

Captioned Telephones (CapTel) are a form of TTY/Voice Carry-Over Telephones.  These allow a user to speak on the phone while having the conversation appear in captions on an LCD screen during the call.


TTYs (3)

Provide communication access by allowing the user to type and receive a message in text format via a telephone line.  This can send message to and from other TTY devices and allow deaf or hard of hearing individuals the ability to communicate with people via a phone line.


Voice Amplifiers (3)

Enable users to amplify their voices so others can understand their speech. Voice amplifiers are designed in a variety of formats to fit different needs.