Solutions
Q: What types of assistive technology does CAP provide?
A: For a comprehensive list, please refer to our Accommodations Solution section.
Q: I do not see the item that I would like to request on the website. Are these items the only ones I can choose from?
A: No. The items on the website are a sample of the most requested items provided by CAP. If you have a specific item in mind that is not on the website, contact CAP to see if the item is attainable by CAP.
Q: Where will the assistive technology be delivered?
A: Equipment will only be delivered to a Federal government facility. We will deliver to the address you provide in Section 2 of the CAP Request Form, unless otherwise indicated on the Request an Accommodations Form or as an attachment.
Q: Who installs the assistive technology?
A: It is the responsibility of your organization's support staff to install the assistive technology.
Q: Is assistive technology training provided?
A: CAP can provide you with an on-site, certified trainer upon request. However, training is only available for software accommodations.
Q: Does CAP provide upgrades to assistive technology?
A: Yes. You can receive the upgrades by submitting a new CAP Request Form that identifies the version of your technology and the upgrade you need.
Q: Does CAP provide assistive technology to Wounded Service Members?
A: Yes, please visit CAP's Wounded Service Member Initiative website for more information.
Q: Who can I contact if the assistive technology is not delivered in the expected timeframe?
A: Please contact CAP customer service at 703-681-8813, or via email at CAP@tma.osd.mil.
Q: What is the policy if AT received does not meet my needs or is not functioning?
A: If you have received inappropriate technology, immediately contact CAP customer service for information on the CAP exchange policy. Your CAP customer service can be reached at 703-681-8813 or via email at CAP@tma.osd.mil.
Q: What should I do if my order arrives damaged or does not function?
A: Please keep all the materials with the equipment and immediately contact customer service to assist you in exchanging the equipment. Customer service can be reached at 703-681-8813, via email at CAP@tma.osd.mil.
Q: Does CAP provide repair or routine maintenance for accommodations?
A: CAP does not process requests for the repair or routine maintenance of accommodations; the employee's agency should handle such requests internally through its IT or IRM department or contract a vendor to perform the necessary repairs. Some accommodations are under a manufacturer warranty while some software packages may have upgrades or patches available- allowing for a return merchandise authorization or free download. If your product does come with a manufacturer warranty, be sure to complete the form provided and submit that document to the manufacturer directly as soon as you receive the product. If you are unsure as to whether your accommodation is under a manufacturer warranty, eligible for a free upgrade, or would like to request a replacement or upgrade through CAP, please contact CAP customer service at 703-681-8813.
Q: What happens to the assistive technology should the employee using it leave the agency/organization?
A: When CAP purchases assistive technology for an employee the equipment becomes the property of the employee's agency. CAP is not in a position to dictate to agencies how they manage their equipment. Therefore, the individual agencies have the freedom to decide if equipment should go with the employee when they change federal jobs, or stay with the agency that the employee is leaving.
However, in our effort to be "green", CAP strongly encourages agencies to transfer their assistive technology with the federal employee to another federal job. The equipment should stay within the federal government system. This would reduce the timeframe for replacement of the equipment for the employee and reuse the technology and save federal funds.
Q: I know my disability, but I am not sure what kind of assistive technology I need. Where can I go for help?
A: CAP's Technology Evaluation Center (CAPTEC) is located in the Pentagon. CAPTEC houses a wide variety of assistive technologies that we invite you to test. Upon request, a CAPTEC Manager can meet with you to learn about your disability, discuss your workplace requirements, and assist you in identifying the accommodation(s).
If you unable to visit CAPTEC, we can provide the same needs assessment services over the phone or via Video Teleconference (VTC).